Kuala lumpur: The disruption to the autogate system for foreign visitors at the country’s main entry points since yesterday is due to data integration issues, which slowed the cross-checking process in the MyIMMS system. The Malaysian Border Control Agency (AKPS) said the autogate system used by foreign visitors was currently non-operational.

According to BERNAMA News Agency, the disruption had led to congestion and long queues at several major locations, including Kuala Lumpur International Airport (KLIA) Terminal 1 and 2, as well as the Customs, Immigration and Quarantine (CIQ) complexes at Bangunan Sultan Iskandar (BSI) and Kompleks Sultan Abu Bakar (KSAB) in Johor.

The statement from AKPS emphasized that the autogate system for Malaysian passport holders remains unaffected and continues to function as usual. AKPS, in collaboration with the Immigration Department of Malaysia (JIM), has initiated immediate measures to identify the root cause of the issue and to find a solution swiftly.

All manual counters have been fully activated, and additional personnel have been deployed to manage the flow of visitors and control queues to the best capacity. AKPS stated that it is actively working to restore the system and ease the flow of movement at all entry points into the country.