KUALA LUMPUR: Duck Creek Technologies has been selected by MDA National (MDAN), an Australia-wide medical defence organisation, to deliver their new policy administration, policyholder portal, billing and next-gen analytics and insights solutions. Duck Creek’s platform will help MDAN develop and provide innovative new services, improved member self-service and enhanced data-driven risk management capabilities, allowing them to increase the support and protection offered to their growing medical practitioner member base, in turn strengthening the medical care available to communities.

According to BERNAMA News Agency, Duck Creek’s Managing Director of APAC, Christian Erickson, stated in a statement, ‘We look forward to being a strategic technology partner to MDAN as they deliver new and innovative offerings that meet and surpass the evolving needs of Australia’s medical professionals.’ He emphasized Duck Creek’s commitment to delivering mission-critical insurance SaaS technology to key medical indemnity and g
eneral insurers in Australia and globally.

Meanwhile, MDAN Chief Executive Officer, Ian Anderson, commented on the partnership, highlighting the transformation of their technological capabilities. He noted that the collaboration with Duck Creek would significantly enhance MDAN’s ability to support and protect its members while promoting good medical practice, thereby ensuring a successful and sustainable future.

Duck Creek’s cloud-based OnDemand platform will replace MDAN’s legacy system, aiming to improve the ease of doing business for both members and staff, increase speed of change, and facilitate a more agile and innovative service-led model. The solutions provided by Duck Creek were chosen for their out-of-the-box capabilities, modular architecture, user-experience design, configurability, automation, and future-proof capacity.

As a global intelligent solutions provider defining the future of the property and casualty (PandC) and general insurance industry, Duck Creek’s extensive experience in both lo
cal and international medical indemnity markets was a significant influence in MDAN’s decision to select them as a partner.