Kuala lumpur: A viral diesel refuelling incident at a petrol station in Jalan Segambut, Kuala Lumpur was caused by depleted fuel stock and the absence of an automatic volume detection system.
According to BERNAMA News Agency, Deputy Minister of Domestic Trade and Cost of Living, Datuk Dr Fuziah Salleh, stated that this conclusion was based on findings from an investigation by the Ministry of Domestic Trade and Cost of Living (KPDN), following the circulation of a video on social media. Immediate investigations by a Kuala Lumpur KPDN enforcement team revealed that the diesel supply had run out while refuelling was still in progress.
Dr Fuziah explained that during the incident, the pump meter continued recording the amount charged even though the diesel supply had been depleted. Further investigations uncovered that the station was not equipped with an automatic volume detection system or an automatic cut-off feature when fuel runs out, relying instead on manual dipping.
She noted that the actual amount of diesel dispensed was confirmed to be RM232.07. The station took prompt action by issuing a full refund to the affected customer on April 9, 2026, which the complainant accepted as a resolution.
Technical inspections conducted by KPDN verified that all fuel pumps at the premises were still within the valid verification period. Tests using a 20-litre Liquid Volume Measure (SIC) demonstrated readings within the permitted margin of error.
Further checks confirmed that the station's licenses under the Control of Supplies Act 1961 and the Petroleum Development Act 1974 remain valid. However, the station received a stern warning to fully comply with all regulations and to enhance operational monitoring to prevent any recurrence.
Dr Fuziah emphasized that the incident was isolated and does not reflect the overall fuel supply system, which remains stable and under control. The public has been advised against speculating or spreading unverified information, as KPDN continues to bolster monitoring and enforcement to safeguard consumer interests.