Baku:Sarawak The Sarawak Ministry of Utilities and Telecommunications (MUT) is enhancing its complaint management system by utilizing dedicated WhatsApp groups. These groups aim to facilitate faster and real-time responses to issues related to water, electricity, telecommunications, internet, and gas services.

According to BERNAMA News Agency, the Minister of Utilities and Telecommunications, Datuk Seri Julaihi Narawi, stated that these WhatsApp groups were established to connect the ministry with relevant departments, agencies, and the public. This initiative is intended to ensure that utility-related complaints are addressed more efficiently.

Julaihi encouraged the public and relevant parties to use both internal and public WhatsApp groups for direct communication of their complaints, emphasizing the importance of promptly resolving these issues. In addition to improving communication channels, the ministry is also focusing on strengthening governance and accountability.

The ministry is implementing the ISO 370012025 Anti-Bribery Management System (ABMS) to ensure development initiatives are conducted with integrity. This system aligns with the Post-COVID-19 Development Strategy 2030 (PCDS 2030), which emphasizes the need for integrity and effective governance in developing utility and telecommunications infrastructure.

Julaihi highlighted the necessity for all ministry members to embrace integrity, especially in managing utility infrastructure projects, approving licenses and permits, and providing support services.