Sabah: Train services in Sabah continue to be a preferred mode of transportation for many residents, particularly those seeking a cost-effective travel option. However, there is a growing demand for modernising the ticket payment system by introducing cashless payment methods, which could enhance the convenience and efficiency of the service.
According to BERNAMA News Agency, private university student Nurinsyirah Mazlan, 19, from Putatan, relies on the train service daily for her commute to campus in Kota Kinabalu. She highlights the affordability of the train fare, which is significantly cheaper than e-hailing services, as a key factor in her choice. Nurinsyirah suggests that implementing cashless payment options, such as QR codes or dedicated student cards, would better accommodate the current trend of carrying less cash.
Nurinsyirah emphasizes that cashless systems would eliminate the need for coins, making transactions more convenient. Her sentiments are echoed by Amirah Zakiah Zamlly, another 19-year-old student from Putatan, who also uses the train regularly to reach her college in Kota Kinabalu. Amirah notes that while the fare is affordable, the necessity to queue and pay in cash is impractical. She advocates for a QR code or card payment system to streamline the process.
The introduction of a monthly train pass is another suggestion from Amirah, aimed at helping commuters manage transportation expenses more effectively. She also hopes for improvements in train services, particularly in enhancing the air-conditioning system within carriages to boost passenger comfort. Such upgrades could potentially increase the appeal of train services to a broader audience.
Muhd Izz Zuhairi Mohd Yusrie, 23, from Papar, also supports the transition to cashless payment systems, aligning with the modernisation trends where digital payments have become more common. He recommends developing an online ticketing system, possibly through a mobile app or website, to allow passengers to purchase tickets in advance and avoid queuing at ticket counters.
He further expresses the hope that Sabah's train services will continue to develop and expand, reaching additional districts and increasing accessibility for more passengers.
Earlier, on April 8, Sabah Deputy Chief Minister III Datuk Ewon Benedick revealed that the Sabah Railway Department is conducting two studies on the state's train services. These studies include a review of current train fare rates and a feasibility assessment for a new route extending from Putatan to Kota Kinabalu, and further to the Kota Kinabalu Industrial Area and Sepanggar Port.