Kuala lumpur: Postal Forum, a self-regulatory body designated by the Malaysian Communications and Multimedia Commission (MCMC), today organised the Postal Industry Safety and Security Dialogue as its maiden initiative to enhance awareness of legislation, improve industry standards and strengthen operational accountability among postal service providers.
According to BERNAMA News Agency, Postal Forum head Nurhafizah Hanifah stated that the dialogue brought together 30 participants from key regulatory bodies, including ministries and government agencies, alongside licensees, on an integrated platform to address challenges related to safety, security, and legal requirements in the industry.
Nurhafizah highlighted that this initiative reflects a proactive approach to strengthening industry preparedness, in line with the rapid growth of e-commerce, which saw parcel volumes exceed 1.5 billion last year. This growth has increased the need for operational integrity, efficient risk management, and consumer protection.
She pointed out that the surge in parcel volumes has also led to new risks, such as the misuse of courier services for drug trafficking and wildlife smuggling, the delivery of dangerous goods, and safety issues involving courier workers. This situation necessitates a more integrated approach, underscoring the relevance and importance of the initiative.
During the dialogue, discussions emphasized efforts to strengthen compliance with existing laws and improve operational safety practices. The session also provided a platform for constructive discussions between regulatory bodies and industry players, thereby strengthening mutual commitment towards the delivery of safer and more secure services.
Nurhafizah further commented that the postal and courier industry is one of the main catalysts for the country's economic growth. The role of the Postal Forum is to bridge the gap between regulations and implementation by educating industry players to voluntarily understand and implement their responsibilities in the interest of consumers and the country.
She stressed that regulatory requirements should not be seen as a burden but as the basic framework of the industry. She also encouraged postal service providers to partake in the Malaysian Courier Security Passport (MyCSP) training programme and to continue strengthening initiatives, collaboration, and capacity-building towards a safe and reliable postal and courier ecosystem.
The dialogue saw active participation from key agencies, including the MCMC, the Ministry of Health, the Royal Malaysia Police, the Royal Malaysian Customs Department, the Department of Wildlife and National Parks, the Land Public Transport Agency, the Department of Occupational Safety and Health, and the Social Security Organisation.
Postal Forum was appointed as a self-regulatory body by MCMC under the Postal Services Act 2012, and has been actively carrying out its functions comprehensively since 2022.