Kuala lumpur: Consumer awareness in Penang of their right to seek redress through the Tribunal for Consumer Claims Malaysia (TTPM) has been increasing, with the number of claims filed showing an upward trend over the past few years. State Domestic Trade and Cost of Living Ministry (KPDN) director S. Jegan revealed that 614 claims were filed in 2024, rising to 777 cases last year, while 444 claims were recorded in the first six months of this year as of June 30.
According to BERNAMA News Agency, Jegan noted that the increase in claims filed over the past few years indicates that the public is becoming more aware of their rights as consumers and knows the proper channel to seek redress. He emphasized this development as a positive reflection of the growing level of consumer awareness in Penang, underlining the success of KPDN's advocacy and public awareness initiatives in improving public understanding of the TTPM's role.
However, Jegan acknowledged that some consumers remain unaware that they can bring disputes involving claims for compensation before the TTPM without the need for complicated court proceedings. He also noted that some consumers are reluctant to file claims despite their entitlement, perceiving the tribunal process as difficult and costly.
He clarified that the TTPM process is simple, fast, and requires only a RM5 processing fee, serving as an effective alternative avenue for resolving consumer disputes without lengthy court proceedings. The most common claims in the state involve home renovation works and beauty treatment services, with significant complaints related to the purchase of electrical appliances and furniture.
Jegan explained that home renovation complaints typically involve delays in project completion, unsatisfactory workmanship, or contractors failing to comply with agreement terms. Beauty treatment service claims often concern services that do not match promises, treatment side effects, or packages differing from advertisements.
He cited traders' failure to provide refunds, goods not meeting promised specifications, and breaches of contract as primary factors prompting consumers to bring cases before the tribunal. Jegan reported that 262 cases were resolved as of June 30, with 775 of the 777 claims filed last year settled, leaving two cases pending due to postponement applications by claimants.
To address recurring issues, Jegan said state KPDN has intensified advocacy and public awareness programs, monitoring, and enforcement against traders, and conducted engagement sessions with industry players to ensure compliance with the law and safeguard consumers' rights.
He advised consumers to maintain complete supporting documents, such as purchase receipts, contracts, proof of payment, and details of the party against whom the claim is made, to facilitate the claims process should disputes arise. Jegan also reminded traders to conduct business transparently, comply with product and service specifications, and respect consumers' rights to avoid tribunal disputes.