Johor:The suspension of MyEG Sdn Bhd and Zetrix AI Bhd, companies under the MYEG Group, as revenue collection agents for the Road Transport Department (JPJ) will not disrupt public services, according to Transport Minister Anthony Loke.

According to BERNAMA News Agency, transactions can still be conducted through alternative channels such as the MyJPJ app, the JPJ Public Portal, as well as at counters and kiosks.

For non-Malaysians paying traffic summonses at the Malaysia-Singapore border, mobile counters have been deployed by JPJ at the Sultan Abu Bakar Complex and Bangunan Sultan Iskandar in Johor, operating from 8 am to 10 pm. This measure ensures that summons payments can be made smoothly at both entry points.

Regarding the KPP01 driving theory test, candidates can choose from 85 approved driving institutes offering computerised tests, bypassing MyEG-operated test centres. The government had previously reduced reliance on a single agent by opening services to more providers, which enabled this flexibility.

Revenue collection agents remain necessary as about 20 percent of users still depend on them for driving licence and road tax payments. Besides MYEG, Pos Malaysia continues to be significant, particularly in rural areas where post offices are frequently used for such transactions.

The government aims to expand the use of the MyJPJ app, allowing users to interact directly with JPJ without third-party intermediaries. Loke noted that transactions via MyJPJ have increased rapidly, with more features planned for introduction next month.

Assurances were given to users who made payments through MyEG before the suspension that their transactions remain valid, with renewed licenses unaffected. The suspension of MyEG and Zetrix AI as JPJ agents follows their failure to transfer RM314 million in government revenue collected between May 19 and September 30. Legal action will be taken to recover the full outstanding amount.