Thimphu:Malaysian technology firm Commerce Dot Com Sdn Bhd (CDC) shared its expertise on the incorporation of artificial intelligence (AI) in public procurement processes at the 11th Asia Pacific Public Electronic Procurement Network (APPeN) Conference in Bhutan.

According to BERNAMA News Agency, CDC participated as an industry speaker and panellist at the conference, organized by the Asian Development Bank and the Royal Government of Bhutan. The event, held on October 5 and 6, gathered over 70 participants from 28 countries, including officials and technology industry representatives.

CDC's Executive Director, Putri Nurul Ida Yahya, discussed the potential benefits of AI in public procurement, highlighting its ability to interpret complex data, automate tasks, and provide insights for decision-making. She cited a successful pilot project in Malaysia that used conversational AI to reduce call centre workload by 15 to 18 percent, showcasing AI's impact on operational efficiency.

The conference also addressed the importance of ethical AI use, emphasizing data protection, security measures, transparency, and human oversight. The discussions allowed CDC to share Malaysia's e-GP experiences and contribute to regional AI adoption strategies in a responsible and practical manner.