Kuala lumpur: Malaysia Airlines (MAS) achieved an on-time performance (OTP) of 85.3 per cent for domestic flights as of May 2025, followed by AirAsia (84.5 per cent) and Batik Air (73.5 per cent), according to the Ministry of Transport (MOT).

According to BERNAMA News Agency, at the end of 2024, MAS recorded an OTP of 84.7 per cent, while AirAsia and Batik Air recorded OTPs of 67.9 per cent and 73.9 per cent, respectively. The ministry emphasized the necessity for airlines to respond proactively in the event of flight disruptions. Airlines are required to deploy a delay management team, issue a press statement within 24 hours for major disruptions, and submit a detailed report to the Civil Aviation Authority of Malaysia (CAAM).

The MOT, through CAAM, is responsible for assessing all complaints against airlines and taking appropriate action in accordance with the Malaysian Aviation Consumer Protection Code 2016 (MACPC). This statement was made in response to a question from Abdul Latiff Abdul Rahman (PN-Kuala Krai), who inquired about the main causes of the increasingly frequent flight delays, particularly on domestic routes, as well as the immediate and long-term measures being taken to protect passengers’ rights and address their losses.

The MACPC was revised and gazetted on September 2, 2024, to enhance consumer protection. The updated code outlines the obligations of airlines to uphold passengers’ rights, especially in the event of delays and cancellations. Key enhancements introduced in the 2024 revision include the requirement for airlines to offer refunds in the original form of payment for flight delays exceeding five hours, including delays caused by extraordinary circumstances.