Kuala lumpur: JandT Express Malaysia aims to install 20 smart parcel lockers at selected high-traffic light rail transit (LRT) stations nationwide, benefiting an estimated 80,000 commuters. Its vice-president Vincent Low stated that the initiative, undertaken in collaboration with Prasarana Integrated Development Sdn Bhd (PRIDE) and YoYi Station, is designed to provide commuters with a more convenient self-service option for parcel collection and drop-off.
According to BERNAMA News Agency, the smart parcel lockers support two-way transactions, enabling customers to collect incoming parcels as well as send parcels by following the on-screen instructions. Vincent Low noted that the initiative complements JandT Express Malaysia's core door-to-door delivery service by offering greater flexibility for last-mile delivery as parcel volumes continue to increase. "We handle millions of parcels daily in Malaysia. While door-to-door delivery remains our primary service, providing flexible last-mile solutions is essential as parcel volumes continue to grow," he said at the memorandum of understanding (MoU) signing ceremony between JandT Express Malaysia, YoYi Station, and PRIDE.
Vincent Low mentioned that the first phase of the rollout saw the installation of smart parcel lockers at LRT Kerinchi and LRT Bangsar, which were selected for their high commuter traffic to maximize accessibility and convenience. Each smart parcel locker can accommodate up to 200 compartments, providing Malaysians with a more flexible and convenient way to collect and send parcels as part of their daily commute.
He emphasized that the company is continuously enhancing its technological capabilities to better meet customers' evolving needs and improve the overall delivery experience. Currently, Yo Yi Station operates about 3,000 pick-up and drop-off (PUDO) points nationwide, allowing customers to collect their parcels at designated locations. The company expects self-collection adoption to increase from the current five per cent to 10 per cent by the end of the year.
Meanwhile, PRIDE chief executive officer Syed Redza Algadrie Syed Hassan stated that beyond the physical lockers, this collaboration leverages the MyRapid Pulse platform to deliver exclusive JandT Express promotions, targeted engagement campaigns, and other value-added digital services. "This allows us to create a more connected and rewarding experience for our customers while strengthening engagement within the Prasarana ecosystem. This initiative marks the beginning of a broader collaboration," he added.