Kuala lumpur: Login problems such as forgotten passwords and failure to reset them are among the common mistakes made by taxpayers when submitting their e-Filing, which opens on March 1 each year. Inland Revenue Board (IRB) Corporate Services Department Public Relations and Multimedia Division HaSIL executive Muhammad Hafiz Halily Aisa emphasized the importance of maintaining updated personal information for a seamless e-Filing experience.
According to BERNAMA News Agency, Muhammad Hafiz noted that many users only access the e-Filing system once a year, particularly during the tax filing season. He stated that a significant number of calls received by the IRB are related to forgotten password issues. Taxpayers should be aware that passwords can be changed or reset at any time, as long as their registered email and phone number are current with the IRB.
Muhammad Hafiz explained that some taxpayers fail to update their personal details such as phone numbers and email addresses, which prevents them from receiving the password reset link. He also mentioned that those who register their office email as their official email address may face difficulties resetting their password if they lose access to that email after leaving their workplace.
He advised taxpayers to use their personal email addresses and ensure that their personal information is updated so any tax-related notifications can be delivered successfully. Additionally, he reminded taxpayers to update their residential address, as the IRB sends official notification letters regarding tax matters by mail.
Meanwhile, Muhammad Hafiz pointed out that errors in reporting income details are also among the common mistakes made by taxpayers. He stressed that taxpayers must report the total income received throughout the year of assessment. For instance, for the year of assessment 2025, taxpayers must report the total income received from January to December 2025.
He added that taxpayers with more than one employment record in 2025 must combine income from all employments to obtain the actual total income received during the year. Inaccuracies, such as reporting only one month of employment income, may result in audit actions.
To ensure accuracy, taxpayers should first obtain their annual income statement (EA/EC Form) from their employer before submitting their e-Filing. Muhammad Hafiz also highlighted that not all tax reliefs can be claimed, as they may vary each year depending on government announcements during the Budget presentation.
He noted that relief claims are only permissible if taxpayers have actually incurred the claimed expenses and are subject to the maximum allowable limit. Taxpayers must maintain records such as bills, receipts, or online transaction records to support their claims, as required by the Income Tax Act 1967, for a period of seven years.