Kuala lumpur: The e-Rayuan service for withholding tax collection can now be accessed online via the MyTax portal at https://mytax.hasil.gov.my. In a statement today, the Inland Revenue Board (IRB) said taxpayers may submit appeal applications or enquiries under the individual role, while company directors may do so under the director role or by appointing a representative.

According to BERNAMA News Agency, taxpayers can access MyTax by clicking the login menu and selecting the role of individual/director/director's representative, followed by ezHasil services, e-Rayuan, e-Rayuan collection, and then withholding tax (WHT), or refer to the e-Rayuan collection user manual upon logging into the MyTax portal.

The IRB outlined that taxpayers can submit appeals, applications, and enquiries more easily and quickly compared with the previous method, which was handled via the Customer Feedback Form. This service covers various matters, including applications for payment adjustments, remission of increase, waivers, refunds, as well as enquiries related to withholding tax.

In addition, IRB stated that taxpayers can check the status of their applications at any time, providing a more transparent and user-friendly experience. This initiative reflects IRB's commitment to expanding online services, reducing reliance on manual processes, and enhancing service delivery efficiency.