Kuala lumpur: All e-hailing service operators have been reminded to comply with e-hailing licensing and special conditions, and to ensure that their booking distribution system is fair and just to all drivers. The Land Public Transport Agency (APAD) emphasized the importance of adhering to these regulations to prevent unfair practices.

According to BERNAMA News Agency, APAD has taken note of a recent issue involving alleged language-based discrimination within an e-hailing app’s booking distribution system. There have been claims that such discrimination has led to unfair distribution practices to drivers. APAD has expressed serious concern over these allegations and reiterated the necessity for compliance with licensing conditions, including special conditions under Article 9, Service Level Requirements (SLR) Intermediation Business License (LPP) Special Conditions (Part III – Operation) of e-hailing vehicles. These stipulations mandate that license holders must ensure their booking distribution system is equitable to drivers.

Non-compliance with these terms constitutes an offence under Section 12A(9) of the Land Public Transport Act 2010. Violations can result in penalties ranging from a minimum fine of RM1,000 to a maximum of RM200,000, imprisonment for up to two years, or both.