Kuala lumpur: The Road Transport Department’s (JPJ) move to appoint collection agents is not a move to privatise its activities, but to allow its services to be offered through more channels. Its director-general, Datuk Aedy Fadly Ramli, clarified that the appointment of collection agents has been in place since 2016, with 10 such appointments made so far.

According to BERNAMA News Agency, the agents have no role in official collection channels, namely the MyJPJ and MySikap applications and JPJ offices, which are currently and will continue to be managed by the department. Recently, Ramssol Group Bhd, through its wholly owned subsidiary Rider Gate Sdn Bhd, announced its appointment by the Transport Ministry as an authorised collection agent for the JPJ, which drew criticism from several quarters.

The company stated that through the Rider Gate application portal, Malaysians can now access a fully digital, convenient, and secure platform for important RTD transactions, including motor vehicle licence renewal, traffic summons payments, and vehicle ownership transfer, with a nominal fee per transaction. Aedy Fadly mentioned that if a vehicle insurance platform is appointed as a collection agent, it could also offer road tax renewals when customers purchase vehicle insurance.

Motorists can still renew their road tax separately and directly with the JPJ via the MyJPJ and MySikap applications or at JPJ offices. Among the companies previously appointed as collection agents are POS Malaysia Berhad, PUSPAKOM Sdn Bhd, My EG Services Sdn Bhd, Konsortium Multimedia Swasta Sdn Bhd, TCSENS Sdn Bhd, and TNG Sdn Bhd.

Aedy Fadly emphasized that the appointment of collection agents does not involve any cost to the government, and any qualified company wishing to offer added value through JPJ services can apply to the department. All applications will be considered according to procedures in line with approvals from the Finance Ministry, as has been implemented for a long time.

He further stated that RTD remains committed to ensuring efficient, secure, and accessible service delivery to the public by continuously regulating all appointed collection agents. RTD will also continue to ensure data integrity, transaction security, and an optimal user experience in line with the government’s aspirations to strengthen digital services in the public sector.