Kuala Lumpur: The Royal Malaysia Police’s Commercial Crime Investigation Department (CCID) will implement artificial intelligence (AI) technology to streamline the enforcement and investigation processes for commercial crimes. Bukit Aman CCID director Datuk Seri Ramli Mohamed Yoosuf announced that AI will soon be introduced, including through chatbots to analyse statements during investigations.
According to BERNAMA News Agency, the use of this technology is expected to optimise investigating officers’ time management, allowing them to focus on multiple cases simultaneously. In the future, AI applications will be expanded to include statement processing and other aspects of investigations. Ramli expressed confidence in AI’s potential to assist in various stages of investigations, such as forensic data analysis, crime pattern detection, and text analysis of messages, conversations, and emails, as well as identifying suspicious financial transactions.
Meanwhile, Ramli revealed that from January 1 to March 4, CCID opened 9,431 investigation papers on commercial crime cases, with total reported losses amounting to RM501,303,643. Online fraud accounted for the largest portion, with 8,322 cases or 88.2 percent of the total. Losses from online fraud were recorded at RM368,694,799.50, representing 73.5 percent of the total financial impact.
He noted that the number of commercial crime investigation papers opened showed a 48 percent increase compared to the same period in 2024, which saw 6,354 cases recorded. The breakdown of online fraud cases includes telecommunications crimes with 3,706 cases amounting to RM91.3 million, online purchase scams with 1,690 cases totaling RM12 million, investment scams with 1,338 cases resulting in RM241.6 million in losses, non-existent loans with 926 cases costing RM6.6 million, e-financial fraud with 492 cases causing RM9.6 million in losses, and love scams with 170 cases totaling RM7.6 million.
In light of the rising number of cases, CCID remains committed to intensifying enforcement efforts and enhancing the quality of investigations. Ramli emphasized the importance of active involvement from all segments of society to ensure that commercial crime prevention messages and information are widely disseminated, creating a safer environment free from commercial crime threats.