Kuala lumpur: Calabrio, a leader in customer experience automation, announced its merger with Verint Systems Inc. in a US$2 billion all-cash transaction spearheaded by software investment firm Thoma Bravo.

According to BERNAMA News Agency, the definitive agreement is subject to regulatory approvals and customary closing conditions. The merger is expected to be finalized by early 2026.

The union of Calabrio and Verint aims to establish one of the most comprehensive AI-powered customer experience platforms in the over US$50-billion customer experience market. “Together Calabrio and Verint will bring a powerful set of products to accelerate a shared vision: delivering an AI-powered, open CX platform to customers who are focused on driving strong business outcomes in their operations,” stated Calabrio Chief Executive Officer, Dave Rhodes.

Mike Hoffmann, Thoma Bravo Partner, expressed enthusiasm over the merger, highlighting its potential to drive innovation and growth in the CX sector. “Calabrio and Verint both have powerful product portfolios and go-to-market strategies that cover the needs of a wide spectrum of the market,” Hoffmann said. “Together, the combined company will have the industry’s broadest CX platform, enabling brands of all sizes to drive transformative, AI-driven outcomes.”

The merger will offer an expansive portfolio aimed at advancing the priorities of CX organizations across various sizes and complexities. Calabrio is committed to maintaining and investing in products that support its existing customer base and their workflows.