Boomi: Boomi, the leader in artificial intelligence (AI)-driven automation, announced that global public services provider Serco is leveraging the Boomi Enterprise Platform to unlock rapid innovation through generative AI.

According to BERNAMA News Agency, Serco is also using the platform to accelerate integration development and empower responsible business users to build foundational integrations at speed. As part of its broader push to modernise operations in the Asia Pacific region, Serco has embraced Boomi to help streamline data flows, enhance master data management, and simplify application programming interface (API) connectivity.

Boomi Chief Technology Officer for Asia Pacific and Japan, David Irecki, said Serco’s journey reflects the future of integration, and Boomi is honoured to partner with a team that moves fast, thinks strategically, and is committed to democratising innovation across the organisation.

Meanwhile, Serco Director, Products and Digital Capabilities, Kiran Narayan, expressed that the realisation of powerful Boomi AI agents like Boomi Scribe and Boomi DesignGen within the existing Boomi Enterprise Platform licence has initiated a completely new approach to thinking and working.

The Boomi platform was chosen due to its low-code friendliness, ease of use, and the speed with which integrations can be built and monitored. Boomi Scribe was implemented as the documentation base for integration, providing clear documentation for understanding what occurs behind a specific interface, and Boomi DesignGen facilitated easy communication between teams through visuals, earning trust from stakeholders.

Serco recently completed two major integration projects, significantly reducing its documentation time, which includes meetings, conversations, and creating documents. Previously, this process took 40 to 60 hours, but with Boomi AI Agents, Serco now sees an average completion time reduced to six to 12 hours.