Kuala Lumpur: Bank Muamalat Malaysia Berhad is offering special flood assistance to customers affected by the floods in Sabah and Sarawak. Its president and chief executive officer Khairul Kamarudin announced that the assistance includes a moratorium of up to six months for all individual and business financing, as well as the replacement of debit and credit cards without any charges.

According to BERNAMA News Agency, Khairul expressed the bank’s concern over the difficulties faced by its customers and emphasized that the special flood assistance aims to provide relief to those impacted. He stated, “As a full-fledged Islamic banking institution committed to creating ‘Better lives, together’ with our customers, we have a responsibility to play a significant role in supporting and assisting the community through these challenging times.”

Khairul further mentioned that customers experiencing financial difficulties due to the disaster can apply for the special assistance by downloading the Service Request Form (SRF) from Bank Muamalat’s website and submitting the necessary supporting documents via email. He assured that proactive measures will be taken to ensure a smooth documentation and approval process.

For those seeking financial advice, Khairul advised visiting the nearest Bank Muamalat branch or contacting their Customer Service Centre.