Contact Information of the BSP Consumer Empowerment Group

Pursuant to the National Telecommunications Commission (NTC) Memorandum

No. 10-10-17 dated 27 October 2017 on the 8-digit migration of direct/landline numbers in the Greater Metro Manila, we inform of the following updated contact information of the Consumer Empowerment Group (CEG) of the Bangko Sentral ng Pilipinas (BSP):

BSP Consumer Assistance Direct Line: (02) 5-306-2584

BSP Consumer Assistance Trunkline: (02) 8-708-7701 loc. 2584

BSP Consumer Assistance Direct Line: (02) 8-708-7087

BSP Consumer Assistance Facsimile: (02) 8-708-7088

The public who are seeking information on how to redress their concerns regarding BSP-Supervised Financial Institutions (BSFIs) may contact the BSP-CEG through the above telephone numbers:

Before seeking the BSP � CEG's assistance, the public is advised to contact your BSFI first. For the list of BSP's supervised institution and their contact information, you may access the following link:

Should your concerns be unresolved by the BSFI, here's what to do next:

Prepare the following:

Copy of the complaint duly received by the BSFI, together with the BSFI's reply, if any.

Copies of the documents that support your complaint

Typed or legibly printed summary of your complaint with details of your concern, the resolution that you are requesting, telephone number/s and email address where you can be reached during the day, and identification cards

Submit your written complaint and the foregoing attachments to the BSP, through the following address:

For more information on the BSP's Consumer Assistance Mechanism, you may access the following link:

Source: Bangko Sentral ng Pilipinas (BSP)